Returns
Sometimes, a product might not be quite what you wanted, or is faulty or damaged. We get that, which is why we accept returns.
Change of Mind
If you change your mind and would like to return a product with 14 days of receiving your order, please follow the returns process below. The item must be in saleable and undamaged condition, and in its original packaging. You will need to cover the cost of shipping the item back to us, but there is no restocking fee. The return of ingredients will be dealt with on a case-by-case basis.
Damaged in Transit or Faulty Products
If any products arrive damaged, please notify us within 24 hours. For both damaged and faulty products, please complete the returns process below. We will likely need more information, or photos or videos, but we will discuss this with you after the request has been received. Brewshop will arrange the shipping of the item back to us at Brewshop's cost.
Returns Process
For all types of product returns, please complete the following process:
- Go to your account on our website and find the matching order for the product that you want to return, then click the Return Items link.
- Complete the fields required, and add a comment if needed.
- Submit the return and then instructions on how to return the item(s) will be shown, if required.
- The return request will be processed by staff and actioned or we may contact you if further information is required.
Receiving a Refund
Once your goods have been returned to us, and passed quality checks, we will process your refund request. Your refund will either be processed in the original payment format (i.e. credit card) or as store credit, depending on your selection, within 30 days of the initial return request. All returned products will be credited to the original purchaser including GST but excluding courier charges. Credit card refunds can take up to five days after actioning before you receive it.